Product Overview

The GE Multilin 369-HI-R-M-F-E-H-E is a highly specialized Motor Management Relay designed for the most demanding industrial environments. It features a specific configuration including Fiber Optic ports (F), Conformal Coating (H), and Ethernet communication (E).
At Xiongba Automation, we understand that finding this exact configuration in the secondary market is difficult. We specialize in sourcing and verifying these complex "long-string" part numbers for international trade.

Important: Commercial Supply vs. Technical Integration

Please Read Before Ordering:

Because the 369-HI-R-M-F-E-H-E involves complex communication protocols (Fiber/Ethernet), Xiongba Automation operates strictly as a Hardware Supplier.
1）We Guarantee: The device is the correct model (verified by label), physically intact, and properly packaged (ESD safe).
2）We Do Not Provide: IP configuration, Modbus mapping, firmware upgrades, or on-site commissioning services.
3）Your Responsibility: Please ensure your local engineering team is qualified to integrate this specific version into your DCS/SCADA network.

Configuration Verification

Since this model has many options, please confirm with your engineer that every letter matches your requirement to avoid return rejections:
1）HI: High Voltage Power (125/250 VDC). Is your control power compatible?
2）F: Fiber Optic Port. Does your cabinet have fiber connections?
3）H: Harsh Environment (Coated). Essential for high-humidity/corrosive sites.
4）E: Ethernet. Do you need RJ45 connectivity?

Xiongba Note: If your site requires a different voltage or communication port, this unit will not work. We require a label photo of your old unit (if replacing) to ensure a 100% match.

Project Lifecycle Support 

We tailor our service based on your project stage to maximize efficiency:
1）Tendering Stage (Bidding):
Need a budget quote to win a contract? We can provide a validity-based offer and datasheets to support your bid.
2）Procurement Stage (Buying):
Ready to order? Since this is a high-spec item, stock moves fast.
3）Share Your Target Price: If you have a confirmed PO, let us know your budget. We will work to optimize our supply chain to meet your target.
4）Immediate Action: We offer live video inspection to lock the stock for you.

Verification & Risk Control 

To protect both parties and ensure "What You See Is What You Get," we enforce the following protocol:
1. Label Photo Confirmation (Mandatory): We will send you a high-res photo of the 369-HI-R-M-F-E-H-E label. You must confirm the exact Part Number. Once confirmed and shipped, returns due to "wrong model ordered" are not accepted.
2. Visual "Proof of Life": We check the physical condition, including the Conformal Coating (shiny PCB surface) and connector pins.
3. Optional Live Video Inspection: We can open the box on a video call so you can verify the Fiber/Ethernet ports yourself.
4. 12-Month Hardware Warranty: Covers internal hardware failure only. Does not cover damage caused by incorrect wiring or communication setup errors.
5. Neutral Packaging: Available for traders to protect end-user relationships.
7. RFQ Checklist (Copy & Paste)

To get a valid quote, please complete the following:

1）Project Stage: Tendering or Procurement
2）Part number: 369-HI-R-M-F-E-H-E
3）Quantity: ___
4）Target Price (If Procurement): ___ (Helps us close the deal faster)
5）Label photo of old unit: Attached / Not Available
5）Do you accept "Hardware Only" terms?: Yes / No

FAQ

Q: Can you help me set up the Ethernet IP address on this 369 relay?
A: No, we are a trading company, not a system integrator. Please consult the GE 369 User Manual or hire a local automation engineer for software configuration.

Q: What if the Fiber port doesn't communicate with my switch?

A: We ensure the hardware port is physically intact. Communication issues are often due to cable type (Single-mode vs. Multi-mode) or switch settings, which are outside our warranty scope. Please verify compatibility before purchase.

Q: Why do you need my Target Price?

A: In the surplus market, prices fluctuate. Knowing your target allows us to quickly negotiate with our upstream partners to secure the unit for you before it's sold to someone else.

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